Workshop: Elevate Your Customer Service

Did you know 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences? What can more clients, customers, and sales do for your business? The possibilities are endless! Whether you attend as a business owner or bring your entire team, this educational workshop will give you valuable resources to deliver exceptional and consistent service. 

Glenn Richardson, Founder of Rhodium Talent Advisors, has trained over 1,000 people on how to elevate their customer service, de-escalate heated situations, and much more. He has first-hand experience at Chick-fil-A and has also trained and learned with the Ritz Carlton, Disney, and other world-renowned hospitality and service industry leaders.

Participants will learn how to:

• Utilize the absolute fundamentals and advanced techniques of customer service
• Gain insight into the techniques of customer service leaders
• Understand your customers and your brand reputation
• Be a people-focused business leader who gets the most out of their employees through customer service 

BONUS! Want to know the level of customer service your employees are giving when you're not around? Attendees can enter into a drawing, upon arrival, for a free Personal Secret Shopper & Customer Service Assessment from Rhodium Talent Advisors! We will select two winners at the conclusion of the workshop. 

Registration is required. This class is FREE to Frisco Chamber of Commerce members. Not a Frisco Chamber member? No problem! A small $25 fee will reserve your seat. Free light breakfast and coffee provided courtesy of Cinnaholic - Frisco.

Need more information? Contact Director of Membership, Jenn Van Dahm, at 972.335.9522 or jenn@friscochamber.com.